Privacy Policy

KOVET recognises the importance of protecting the privacy of our customers. We have strict policies regarding personal and financial security, which is outlined below. By accessing and using the KOVET site, you consent to the collection, use and disclosure of your information as described in this online privacy policy. This policy applies to all users of the website. We will notify you of any changes in our policies by posting the modifications on our website.


What information do we collect from you?

We only collect personally identifiable information that you allow us to, such as when you register as a customer, place an order or subscribe to our newsletter. We use the information you provide to fulfill your order, reply to your queries etc. Log files collect information that includes but is not limited to browser type, internet service provider, referring/exit pages and date/time stamp. We use this information to analyze trends, gather demographic information and ultimately to improve our user experience. Log files do not collect personally identifiable information.


Can I opt out of receiving promotional material?

KOVET will only email you promotional material if you agree to it. We ask every customer if they would like to receive our newsletter or promotional information. If you are receiving such information and would like to be removed from our mailing list, please email Please ensure that you include your full name and the email address you used when you registered or made a purchase. It may take up to 10 working days to process your request, during which you may still receive communications from KOVET. Please note that your orders with KOVET will still be confirmed by email and that we may need to contact you regarding your order.


Do we use cookies?

Yes, this enables the sites or service providers systems to remember and recognize your browser and capture and remember certain information. An example of this would be if you had items in your shopping cart and exited your browser, the next time you log on to our website the items would still be in your shopping cart. Cookies can be disabled using your browser settings.


Do we disclose any information to outside parties?

We do not sell, trade or transfer to third parties any of your information. However if required to, we may release your information to comply with the law, to enforce our site policies and to protect the rights, property and safety of others or us.



KOVET uses the appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be completely guaranteed as secure from access by unintended recipients and will not hold us responsible for any breach of security unless it is due to our negligence.


What about links to other sites?

KOVET are not responsible for the privacy practices of any other site. Be aware when you leave our site and be sure to read the privacy policies of any site you visit.

Notification of changes

If we decide to change or edit our privacy policy, the changes will be posted in this statement, accessible from our homepage.



If you have any questions or concerns regarding our policies, please contact us by email: We will endeavour to work with you to resolve any concerns you may have.

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